Thursday, February 13, 2014



In our 10 Key Success Factors series we shared the importance of management commitment and benefit realization.  This week we expand on the Implementation Team and who has a seat at the table.  Not having the correct team of people can cause delays, ineffectiveness or possible failure; all of which can be costly to the company.

3. Implementation Team

Who is at the Table: An implementation team should be comprised of the best resources from within the company along with knowledgeable and experienced outside consultants.

Why it Matters: Not having the correct people on the team will cause delays, resistance to change and diminish the benefits.  From the very beginning, Implementation needs to involve the Business Process Owner (BPO's) and Subject Matter Experts (SME's) from every department. These are the people who know “how things are done today” and will be able to envision “how we can better operate tomorrow”.

Ideally, the internal resources should have their daily responsibilities off-loaded to others during the implementation period so they can be fully committed.  The SME's will be the “super-users” of the system during the implementation and become the onsite “tech support” after the product goes live.

In addition to the ERP product consultant, it can also be advantageous for businesses to engage external trusted advisors to manage and lead the process. These team members bring a unique perspective because they are not “in” the business on a daily basis.




Next Week #4 Project Management

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